Kapook UK Ltd (Kapook EU, “we”, “us” or “our”) is committed to respecting the privacy rights of visitors to its website and Kapook Smartphone Application. This privacy policy explains how we collect, store and use personal data about you when you browse (the “Website”), use Smartphone Application or otherwise provide your personal data to us. It provides you with details about the types of personal data that we collect from you, how we use your personal data and the rights you have to control our use of your personal data. This policy applied regardless of how the Website is accessed and will cover any technologies or devices by which Kapook UK make the Website and services available to you.
You must read this privacy policy carefully and we recommend that you print and retain a copy for your future reference. By accessing, browsing or otherwise using this Website, you confirm that you have read and understood this privacy policy. If you do not want your data to be used as set out in this privacy policy, you should not use this Website or our application.

This policy (“Privacy Policy”) explains what information we collect from You, or You provide to us, what we will use it for and with whom we share that information. The Privacy Policy also sets out Your rights and who You can contact for more information. Please read the following carefully to understand our views and practices regarding Your personal data and how we will treat it
In this Privacy Policy, your information is sometimes called “personal data”. We may also sometimes collectively refer to handling, collecting, protecting and storing Your personal data as “processing” such personal data.
In this Privacy Policy the term “Data Protection Legislation” means the EU General Data Protection Regulation 2016/679; together with all other applicable legislation relating to privacy or data protection.

1. What data do we collect?
We may collect, record and use information about You in physical and electronic form and will hold, use and otherwise process the data in accordance with the Data Protection Legislation and as set out in this Privacy Policy.
As a regulated financial institution, we are bound by the legal requirement to collect, verify and record certain data about you or recipients of your transactions. All types of data we gather may be used to prevent or detect crime.
We may collect and use the following data:

1.1 Basic personal data, such as (but not limited to):
• Your name
• Date of birth
• Address
• Phone number
• E-mail address
• General data such as Gender, Occupation, Nationality, Birth Place
This data is necessary for Kapook UK to provide the Service to you. We will request this data when you sign up, before the Service is provided.

1.2 Data for ‘Know Your Customer’ (KYC) regulations, such as (but not limited to):
• Proof of your identity, like a passport, driving license, national ID card or residence permit
• Proof of your address, like a utility bill or bank statement
• Additional details on the source of funds being sent, like Occupation details, a pay-slip, credit card statement, tax rebate receipt or bank loan agreement
This data will sometimes be needed to conduct Know Your Customer (KYC), Customer Due Diligence (CDD) and security checks, as required by local and international regulations. This helps us keep your money safe, and we will only request these details when necessary.

1.3 Data about your recipient, such as (but not limited to):
We also collect from you information in relation to other people (e.g.: details of the recipients of Your money transfers), where You provide us with such information. By providing us with such information you confirm that you have obtained any necessary permissions from such persons to the reasonable use of their information for such purposes in accordance with this notice, or are otherwise permitted to give us this information on their behalf. Please also ensure that those other people are aware of this notice and that the provisions of this notice are clearly communicated to them.

1.4 Data from other third party sources, such as (but not limited to):
• Facebook, Twitter or Google profile images and names
• Banks and payment service providers used to transfer money to us
• Advertising networks
• Search engines providers (such as or Google)
• Credit reference agencies
Kapook UK collects this data only when you provide the relevant permission to social media sites.

1.5 Technical data, such as (but not limited to):
• Page views
• App downloads
• Operating system
• Browser type
This data is used to help us to understand how you use our Service, so that we can improve it.

When you download our Smartphone App, in addition to the information mentioned above we:

• automatically collect information on the type of device you use, operating system version, and system and performance information. We may send you push notifications from time-to-time in order to update you about any events or promotions that we may be running. If You no longer wish to receive these types of communications, you may turn them off at the device level. To ensure receiving proper notifications, we will need to collect certain information about your device such as operating system and user identification information;

• may use mobile analytics software to allow us to better understand the functionality of our Mobile Software on Your phone. This software may record information such as how often You use our Smartphone App, the events that occur within it, aggregated usage, performance data, and where the Smartphone App was downloaded from. We do not link the information we store within the analytics software to any personal data you submit within the Mobile App.

2. Why do we collect your data?
We collect your data to personalise and improve our Service for you. The specific purposes for which we collect your data include:

2.1 Transactional purposes
We need to collect data in order to process your transactions. Without data such as you and your beneficiaries bank account details or full name and address, we would be unable to transfer money for you.

2.2 Regulatory purposes
As regulated financial institutions, Kapook UK is required to conduct Know Your Customer (KYC) and Customer Due Diligence (CDD) checks to comply with our legal and regulatory requirements.
These include our requirements under Anti Money Laundering (AML) and Counter Terrorist Financing (CTF) legislation. All of this helps us keep our Service safe and secure.

2.3 Marketing purposes
We may process your personal data to provide you with certain types of marketing communication that we believe will be relevant and of interest to you. This helps us provide you with a more personalised Service. This kind of activity is permitted by our ‘legitimate interest’. We will always endeavour to make these communications relevant, and you are able to object to marketing communication from us at any time.

2.4 Analytical purposes We may collect and analyse data such as website or app visit logs in order to improve the quality of our Service.
You do not have to disclose any of the above data to us. However, if you choose to withhold certain data, we may not be able to provide you with our Service.

2.5 Legal grounds for using your personal information
The law permits us to process your personal data in the way we do because the processing is:

• necessary for the purposes of the legitimate interests that we pursue, which are:

• to run and administer our business;

• to prevent fraud;

• to provide you with our services;

• to evaluate, develop or improve our services;

• to keep you informed about relevant products and services you are using;

• to discharge our legal obligations to store and disclose information where necessary; and/or

• to provide you with an efficient and smooth customer experience;

• necessary for the performance of our contract with you to provide You with our services;

• necessary in order to comply with a legal obligation to which we are subject; or

• permitted by you, because you have given us consent


3. How do we keep your data safe and secure?
All the data that you provide to us is encrypted on our secure servers. We restrict access to your data to specific employees of Kapook UK who have an important business-related reason for handling it. Our communications are encrypted using the TLS (Transport Layer Security) technology protocol.
All of the data we collect from you or from other sources will always be stored in accordance with this Privacy Policy.

4. How long do we keep your data?
We will only keep the information we collect about you for as long as required for the purposes set out above, or as required to comply with any legal obligations to which we are subject. This will involve us regularly reviewing our files to check that information is accurate, up-to-date and still required.
The period for which we will retain information about you will vary depending on the type of information and the purposes that we use it for. In general, we will keep our records for up to 5 years after you have terminated your relationship with us, in order to comply with our legal obligations.
We may retain your contact information collected for the purposes of sending you marketing communications in accordance with this policy for as long as you do not unsubscribe from receiving the same from us.

5. Who do we share your data with?
We share your personal data with third parties only when it is necessary for the fulfillment of the Service or to comply with applicable laws.
We will never sell your personal data to other organisations.
We work with partners who help us to complete your transactions. If they are based outside the EEA, we will share your personal data with them only when they apply essential safeguards, or if it has been established by EU institutions that the relevant country has an appropriate data protection regime in place, or when we otherwise ensure that the appropriate level of protection is applied for data processing.
The following are some purposes for which we may share your data with third parties:

5.1 To fulfill the contract between you and Kapook UK
We may share your data with third parties, such as our partners and intermediaries, when they are necessary for the fulfilment of the Service.

5.2 When required by law
We may share your data when required by law, for example for the purposes of security, taxation, and criminal investigations.

5.3 For marketing and communication
We may share your data with third parties such as providers of customer service tools, marketing campaign tools, email communication tools, analytics software (for marketing purposes) and data visualisation tools (for analytical purposes).
If we sell or buy any business or assets, we may be obliged to share your personal data with the prospective seller or buyer.

6. What are your rights?
The law gives you a number of important rights in relation to your personal data, which are listed below.
There are certain exceptions where these rights may be superseded by laws and other requirements applicable to regulated financial institutions like Kapook UK. An example of this would be the obligatory retention period, which supersedes the right to data erasure.
Your rights are:

  • The right to be informed: the right to be informed about how we use your personal data
  • The right of access and data portability: the right to request access to the data that we have about you, to obtain the data within a month of asking for it, and to use it for your own purposes
  • The right to rectification: the right to correct, amend or update your personal data if it is wrong or has changed (this can usually be done using the settings provided on your account)
  • The right to erasure: the right to ask us to remove the data we hold about you from our records
  • The right to be forgotten: the right to request erasure of any links to your personal data, or of any copy or replication of any public personal data
  • The right to restrict processing: the right to ask us to stop processing your personal data
  • The right to object: the right to object to data processing, if you believe that our legitimate interest might infringe upon your rights
  • Rights related to automated decision-making and profiling: the right not be subject to individual decisions made solely by automated means.
  • The right to notification in the event of breach: the right to be immediately informed if we identify a data breach
  • The right to raise a complaint: the right to contact our Data Protection Officer if you are not happy with how we have handled your personal data
  • The right to lodge a complaint with a supervisory authority: the right to submit a complaint to the Information Commissioner’s Office (ICO) if you are not satisfied with our Data Protection Officer’s response, or if you believe that we are not processing your personal data in a lawful way (For more details please refer to the Commissioner’s Office website

If you would like to read more about your rights in relation to your personal data, please refer to the Information Commissioner’s Office website.

7. Legitimate interest
Legitimate interest is a specific legal justification for the collection and processing of your personal data. It applies when we have reasonable grounds to collect and/or process your personal data to improve our Service, as long as this does not infringe on your rights.
Our legitimate interest may justify some examples of automated decision-making. One of those is our estimated transaction timing, which we use to determine the time in which the transfer will reach your beneficiary.
We believe that if you are an active customer of Kapook UK, it is in your interest to receive occasional information about our Service. We may therefore send you communications about offers or promotions that we believe are relevant for you based on your previous use of the Service. If we notice that you are having problems using our Service, we may on our own initiative decide to contact you, in some cases by phone, to offer help.
We may also process your data to help develop new product features that we believe will improve the Service. We may contact you occasionally to assess your satisfaction with the Service. We may also use your data to determine the effectiveness of marketing or promotional campaigns. We may also contact you with information about any changes in the Service, and/ or other important updates.
We will only share anonymised or encrypted data with the third parties. We may also provide our partners with anonymous aggregated data about our customers for marketing and analytical purposes, to help optimise our marketing communications.
You can object to data processing based on our legitimate interest at any time by contacting us at or by changing the settings on your Kapook UK account.

8. Cookies Policy
Cookies are small text files which are stored on your device when you access Kapook UK. They allow us to recognise you and store data about your past activity and your preferences so that we can personalise and improve the Service for you. Cookies and other similar technologies may collect data such as language preference, country and previously viewed pages.
We use the following cookies:

  • Necessary cookies: these cookies enable the basic use of our Service e.g. enabling content reserved for registered users
  • Personalisation cookies: these cookies allow our Service to be personalised for you e.g. remembering your preferred language or sending country
  • Analytical cookies: these cookies allow us to see how people use our Service so that we can understand how to improve it e.g. seeing how many people are logged in at a given time of day
    By using our Service, you agree to place the cookies described above on your device. You have the right to withdraw your consent at any time. If you would like to delete our cookies, you can do so by changing the settings of your browser.

Blocking or deleting cookies may mean that some features of the Service may not be available to you.

9. Changes in Privacy Policy
Kapook UK may change this Privacy Policy from time to time. Any changes will be effective immediately unless stated otherwise. The date of the most recent update is displayed at the top of the page.
Any dispute or claim arising in connection with this Privacy Policy will be considered in relation to the English version only.